When you've got a PC or laptop you come to rely on it for a variety of things, from updating a spreadsheet for work to looking for that dream holiday. There can't be many more frustrating moments than switching on your PC or laptop to find that it's not working.

Modern computers are complicated machines, and they need to be able to work not only as a simple word processor but to be able to play the latest computer games, enable you to surf the net with all it's rich content or to play a movie on.

The variety of components needed to enable this multimedia means that occasionally things can go wrong, and it's not always clear to what's happened.

If you experience a problem, don't panic - give Clapham Geeks a call on 0845 184 7132, explain the symptoms to us and we'll let you know how we can help.

Laptop and Desktop PC Repairs

• You contact us to explain the symptoms.
• We'll visit you at home or at work to make a thorough diagnosis of the problem - if we can fix it there and then we will, otherwise we'll pick the equipment up and take it to our workshop.
• Before we start work we'll give you an estimate of how much the repair is likely to cost - at this point you can make a decision to go ahead with the repair or not. If you decide not to, all you'll pay is our diagnostic charge of £79.99 - if you go ahead with the repair we we'll waive this diagnostic fee.
• If you go ahead with the repair, we'll repair it there and then and if this isn't possible we'll take the equipment away and return it working within 28 days with a full service report.
• If we can't repair the equipment, all you'll pay is a one off diagnsotic charge of £79.99 (plus any parts) and you can opt to use our data recovery service to retrieve all your files and documents from the hard drive (further information is available from our data recovery and data solutions section

If you've got an account with us you can check the status of your job by logging in using the 'My account' link at the top of the page.

Alternatively you can check the status of a job using our QuickTrack service by entering your reference number below:

Sometimes things just don't work out how you'd like them to, and your PC or laptop has finished the end of it's working life...but what happens to your precious files and pictures?

Don't fear, Clapham Geeks will recover the data off your hard drive and transfer it to a new external hard drive for you, so that you have complete peace of mind, or back them up to DVD so that you can transfer them to a new PC or laptop.